Terms of Service

Last updated: 12 June 2026. This page reflects the current portal legal source and is written for a New Zealand business context. It is not legal advice.

Contents

1. Agreement and account use
2. Website plans, quotes, domains, and support
3. Payments, taxes, subscriptions, and third-party costs
4. Client responsibilities and approvals
5. Portal workflows, files, AI, bookings, and referrals
6. Intellectual property, privacy, suspension, and liability

1. Agreement and account use

By using the website, submitting a form, requesting work, signing in to ExcelinWeb Portal, approving a quote, paying an invoice, confirming launch readiness, or asking us to begin work, you agree to these terms together with the connected quote, invoice, approval, service record, and any more specific signed or accepted document for that service.

ExcelinWeb Portal uses role-based access such as client, affiliate, staff, and admin. Access may require email verification, approval, role assignment, a password or sign-in code, and a secure session. You must keep your login details secure, use accurate business details, and report suspected misuse or unauthorised access promptly.

2. Website plans, quotes, domains, and support

• Website planning, design, development, configuration, integrations, support, launch assistance, handover, and related digital services are provided only as described in the accepted quote, request, invoice, service schedule, approval, or written project record. Only items expressly accepted in writing are included.
• Public plan pages, service pages, and pricing summaries are guides only. Final scope, limits, timing, responsibilities, and exclusions are controlled by the accepted quote or project record.
• Material changes, new pages, new features, extra revisions, new integrations, urgent requests, migration problems, security cleanup, or work not included in the accepted scope may require separate scoping, repricing, or a new support booking.
• Domain, hosting, DNS, Cloudflare, email, analytics, payment, booking, plugin, theme, AI, and external app services are subject to third-party pricing, outages, review processes, policy changes, and provider limits outside our direct control.

3. Payments, taxes, subscriptions, and third-party costs

• Prices are in New Zealand dollars unless stated otherwise. GST, taxes, payment processing charges, domain fees, hosting, licences, subscriptions, plugins, software, marketplace fees, advertising spend, email costs, and other external provider charges are separate unless clearly included in an accepted quote or invoice.
• We may require a deposit, upfront payment, subscription payment, manual payment confirmation, or invoice payment before work starts, continues, launches, renews, transfers, or is handed over.
• Payments may be processed through Stripe-hosted flows, invoice payment links, manual invoicing, or another approved method. Full card data should not be entered into portal notes, messages, uploads, or support requests.
• Failed, disputed, reversed, or overdue payments may result in paused work, suspended support, restricted access, withheld deliverables, delayed launch, or account review to the maximum extent permitted by law.

4. Client responsibilities and approvals

• You are responsible for providing timely and accurate business details, content, brand assets, approvals, domain or hosting access, app access, product details, images, legal page content for your own website, payment details, and feedback required to complete the work.
• You must have authority and permission to provide any content, files, logos, credentials, domains, images, datasets, code, or instructions you submit.
• You must review drafts, quote details, project notes, support summaries, launch notes, domain records, and deliverables carefully. Delays in feedback, missing access, changed requirements, incomplete legal documents, or late payment may affect timing, price, and delivery.
• A portal approval, accepted quote, signed document, paid invoice, confirmed booking, or written instruction may be treated as authority to proceed. We may pause, decline, re-quote, or reschedule work where scope is unclear, payment is missing, required access is unavailable, legal documents are incomplete, or the request creates legal, privacy, security, or operational risk.

5. Portal workflows, files, AI, bookings, and referrals

• Portal records may include requests, quotes, invoices, subscriptions, approvals, uploaded files, project updates, notifications, bookings, audit history, referral activity, affiliate records, marketing preferences, and service communications. These are operational records and may be relied on to understand scope, timing, payment readiness, handover status, and launch readiness.
• Uploaded files and submitted content must be lawful and authorised for the project. Do not upload passwords, private keys, tokens, payment card numbers, government identity documents, or other high-risk credentials in general notes or ordinary uploads unless we have specifically agreed that method.
• AI-assisted tools may support drafting, website generation, copy suggestions, compliance summaries, knowledge search, and internal admin assistance. AI output is draft material only and must be reviewed by a human before publication, invoicing, legal reliance, scope changes, payment decisions, or deployment.
• Booking, payment, domain, referral, and support workflows depend partly on connected third-party systems. Availability, reminders, processor decisions, provider downtime, and integration outcomes may vary outside our direct control.
• Referral and affiliate activity is subject to separate terms, eligibility rules, quality checks, payout validation, fraud review, and compliance obligations.

6. Intellectual property, privacy, suspension, and liability

• You keep ownership of materials you already own. By submitting them, you grant us permission to use, copy, store, process, edit, publish, adapt, transfer, and display those materials as reasonably needed for the requested service, portal operation, support, backups, security, legal compliance, and handover.
• Excelin Web Limited retains ownership of its pre-existing tools, processes, know-how, templates, internal systems, reusable code, prompts, documentation, business methods, and portal software. Final deliverable ownership, licence, and handover terms are controlled by the accepted quote, invoice, service agreement, or written project record.
• We may suspend, restrict, terminate, or refuse access or service where reasonably necessary for non-payment, suspected fraud, legal risk, privacy risk, abusive conduct, breach of terms, provider requirements, inactive accounts, unauthorised access, conflicting instructions, or protection of clients, staff, contractors, users, or systems.
• To the maximum extent permitted by law, we are not liable for indirect loss, lost profit, lost revenue, lost opportunity, loss of goodwill, business interruption, third-party outages, unauthorised access caused by user credential failure, or consequential loss. Where liability cannot be excluded, it is limited to the maximum extent permitted by law.
• Nothing in these terms excludes rights that cannot lawfully be excluded under New Zealand law.

7. New Zealand reference resources

• Consumer Guarantees Act guidance
• Fair Trading Act guidance
• Privacy Act 2020 principles